Damaged or Missing Items

Damaged in delivery: If there is damage to the package, or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier. Please don't return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.

Missing items: All missing items claims must be reported within five business days of delivery. Contact us to report a missing item from your shipment.

If the merchandise is damaged, please make a notation on the delivery manifest, and have the person delivering the merchandise sign as well. Contact us within 48 business hours to report the damage.